Q: Do I need a passport or/and visa?

A: You will need a valid passport to travel internationally. For more information on passports, visit Travel.State.Gov. Requirements for Visas vary depending on the country. Some countries even require transit Visas. It is best you check with the foreign consulate of the country you are going to, as well as, transit countries. Please, find more information here



Q: Can I exchange, change, cancel, or get a refund from my tickets?

A: Cancellations, refunds, exchanges and changes are not permitted. We may offer exchanges, changes, cancellations and credits at our sole discretion. Most discounted tickets are non-refundable and non-exchangeable. However, this varies depending on the airline. Airlines that allow exchanges or refunds may charge a penalty fee for the service. Penalty fees are subject to airline rules. If fare rules allow for exchanges, a $210 processing fee will be charged along with any airline penalty and fare difference. If fare rules allow for cancellations, a $210 processing fee will be charged along with any airline penalty. Please, refer to our exchange and cancellation policy for more information



Q: How do I check if I can cancel or exchange my tickets?

A: For possible reservation changes, please contact our Customer Service or call (800) 638-0231 to speak to one of our representatives. Please, make sure to get in touch with us immediately if you find out you cannot travel. Rest assured that FITS, INC. representatives will do everything possible to fulfill your request. Please, refer to our exchange and cancellation policy for more information



Q: What if I miss my flight?

A: Missed flights are considered by the airline as a “No Show” and immediately suspended. Suspended tickets have no value and cannot be exchanged or refunded. FITS, INC. is unable to reinstate tickets that have been suspended by airlines.


Q: What if my name/flight/fare is incorrect on my ticket?

A: The fare restrictions determine whether we are able to make any corrections and any penalties that may be assessed. Also, a voided ticket does not ensure the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Additionally, the process of correcting names on previously issued tickets is complicated and many airlines do not allow it. We kindly ask that you double check passenger information you provide.


Q: Are my tickets transferable?

A: All tickets are non-transferable and name changes are not permitted.


Q: Can I book tickets on the website?

A: No. Although you can get fare estimates using your search criteria on the website, most of our discounted fares are unpublished and can only be booked by getting in touch with one of our agents. When planning and reviewing a quote online, keep in mind that discounted fares go very fast. What you see in your online estimate is the lowest applicable fare for the selected cities and dates, and may not reflect actual seat availability. Our agents will find you the best available flights available with correct estimate for the specific flight you decide to book, which can be lower or higher than the estimate on the website. In most cases, the more flexible you are in your planning, the better chance you have booking the best fare.


Q: What’s an e-ticket?

A: An e-ticket is an electronic ticket which replaces traditional paper tickets. Once you confirm and pay for your itinerary, an electronic ticket is issued and an electronic ticket file is attached to your reservation and can be accessed by the airline(s).


Q: How can I confirm/track my ticket?

A: FITS, INC. mostly issues e-tickets. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on. You’ll be able to track your ticket(s) with the airline(s) you chose for your travel.


Q: When will I receive my ticket?

A: E-ticket confirmation will be e-mailed to you as soon as FITS, INC. ensures the ticket has been issued. In most cases you should have your e-ticket within 24 hours of making the payment. When booking over the phone with your agent in most cases your e-ticket will be emailed to you right away.


Q: How can I view my itinerary?

A: FITS, INC. agent will email the itinerary to you before and after booking.


Q: Can I get a ticket last minute?

A: Yes. We’ve had customers reserving their flights literally hours before departure.


Q: Can I get a seat for an infant?

A: Most airlines will let you purchase a seat for an infant, but you will need to pay a child fare. Please check with an agent.


Q: What kind of extra discounts can I get for infants and children?

A: Most airlines provide discounts for infants up to 24 months old. The fare for infants is usually 10% of airlines’ published adult fare. Some Airlines may offer discounts for children 2-11 years old as well. Please check with an agent for discount information.


What about seniors, military, or youth discounts?

Our discounted fares are already less expensive than most regularly published fares. Most of the time additional discount won’t be available with our discounted fares, however, some airlines may allow additional discounts for seniors, military and youth. Please ask your agent if additional discounts are available.


Q: What about the baggage allowance and fees?

A: Baggage allowance depends on the airline and the destination. Most airlines allow up to 2 bags each, with a maximum 50 pounds, as well as one carry on and a purse or laptop. It’s important that you always check directly with the airline for up-to-date baggage allowance, fees and restrictions.


Q: Can I request seat assignments, meals, or a wheelchair?

A: Yes, contact your FITS, INC. agent.


Q: Why does the price change?

A: With FITS, INC. you will notice that each request will receive a unique itinerary and price. For each request our agents find the best deal available for that specific request. The price changes due to availability changes.


Q: How we find such amazing business and first class flight deals?

A: There are a number of techniques that our agents use that are not available to the public. Such techniques include consolidator flights, special upgrades, mileage deals, special contract deals, short leg – long leg, last minute deals, multiple airline travel, companion flights & many more.