Exchanges & Cancellations

All sales are final and non-refundable.

Fare Restrictions and Rules

Once the tickets are issued, they are subject to fare restrictions.

1. Cancellations and refunds are not permitted

2. Exchanges are not permitted.

The confirmed tickets are non-re-routable and non-transferable.

 

We are committed to provide best customer experience possible.  Your satisfaction with your purchase is extremely important to us.

We may offer exchanges, changes, cancellations and credits at our sole discretion.

Most discounted tickets are non-refundable and non-exchangeable. However, this varies depending on the airline. Airlines that allow exchanges or refunds may charge a penalty fee for the service. Penalty fees are subject to airline rules. If fare rules allow for exchanges, a $210 processing fee will be charged along with any airline penalty and fare difference. If fare rules allow for cancellations, a $210 processing fee will be charged along with any airline penalty.

Reservations for tickets to be cancelled and/or exchanged must be canceled at least 24 hours prior to scheduled departure – NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure.

After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and FITS, INC. has no power to override these restrictions.